Spas and hot tubs get checked at the same visit as the rest of the turnover, not on a separate schedule — filter, water clarity, and the cover and jets get a look every time. Scottsdale STR Cleaning covers this across all 14 communities in its service area, standard on any listing with a spa on file.
A spa that's cloudy or off-balance is the kind of thing a guest notices in the first ten minutes of a stay, long before they notice whether the baseboards are dusted. It doesn't get treated as an optional add-on here — if a property has a spa on file, it's part of the standard turnover checklist across every one of the 14 communities Scottsdale STR Cleaning services, not something booked separately per visit.
Why does spa care ride along with the regular visit instead of getting scheduled separately?
Splitting it into its own appointment means either a second trip to the property or a wait until the next natural visit — neither is necessary when the check takes minutes once someone's already on site doing the rest of the turnover. It's built into the same visit for that reason, not because it's an afterthought.
The order matters inside that visit, though: filter first, since a filter problem is usually what's driving a water-clarity problem, and checking the water without checking the filter just means checking it again next time.
How does a property get flagged as spa-equipped in the first place?
It has to be marked on the account, not assumed from a walkthrough. Current hours: Mon–Fri 9:00 AM – 6:00 PM, Sat–Sun 9:00 AM – 8:00 PM.
What if something's wrong with the water that a routine check can't fix?
It gets reported to the host rather than masked with an extra dose of chemicals. A minor imbalance gets corrected in the same visit; standing water, a persistent odor, or anything that looks contaminated gets flagged directly instead of topped off and left for the next guest to find.
Does every property on the account automatically get spa service, or does that need to be requested?
Automatically, but only once the property is marked as spa-equipped on the account — it isn't inferred from a single walkthrough. A property added without that flag won't get the check until the account is updated.
What's the difference between a routine spa check and a full service call?
A routine check covers water clarity and balance, the filter, and a wipe of the cover and jets, done at the same visit as the rest of the turnover. A full service call — a drain and refill, a filter replacement — is a different scope of work and gets scheduled separately rather than folded into a routine visit.
Who do I contact if a spa needs more than a routine check?
Call (623) 323-3230 directly rather than waiting for the next scheduled turnover to flag it. A spa reported as needing more than a check-and-adjust shouldn't sit until the next visit finds it again.